TM Forum - TM Forum Webcasts

Training & Webcasts

TM Forum Training

TM Forum Webcasts

Next Webinar

Webinar and Podcast Sponsorship

On-Demand Webcasts

Bookstore

University Program

Knowledge Certification

Home » Training & Webcasts » TM Forum Webcasts

TM Forum Webcasts

TM Forum Webcasts are a convenient way to get an overview from industry experts on TM Forum standards and hot topics. To facilitate your learning and to help you find the information you require, the TM Forum has streamlined our offering to bring you three types of Webinars, each with a distinctive focus:

Solutions Webinar - addresses industry issues and shares industry solutions developed by TM Forum Members often with a real-world case study.
Technical Webinar - flagship of the TM Forum webinar program linking the work of the Collaboration program with the individual work of a TM Forum Member company often with a case study illustrating the benefits to the industry.
Leadership Webinar - focuses on the future issues of the industry and addresses the changing and very challenging environment of the information, communications and entertainment services industry.

Our On-Demand Webcast collection now also includes Podcasts which you can download and listen to at your convenience.

Attend the live events whenever possible and watch our On-Demand Webcasts (Webinars and Podcasts) when and as many times as you want.

Upcoming Webinars

Sponsored by:

With Guest Speaker from:
Verizon

Revolutionizing Call Data Record Management at Verizon
Thursday, September 4, 2008 - 11:00am Eastern Time - Duration: 1 Hour

To help maximize quality of service, revenue recognition and profitability for the future, telecommunications companies must be able to store and analyze much more call detail data than they can today (months or years worth, not just days or weeks). This webinar will feature a breakthrough case study from Verizon explaining their decision to implement a new call detail record (CDR) data warehouse and the technology and approaches they have applied to create and maintain it.

Sponsored by: With Guest Speaker from: Yankee Group	Managing the Chaos: How to Launch New Services and Bundles Faster with an Enterprise Product Catalog Thursday, September 11, 2008 - 10:00am Eastern Time - Duration: 1 Hour
	In this era of convergence, service providers must realize the full profit potential of their services; they must be able to launch new services and bundles faster than ever before and at minimal cost.Attend this free webinar to hear real-world examples of the need for evolving product management strategies that span business, operations, and financial aspects of the provider's offerings using an enterprise product catalog (EPC), and that allow delivery of truly innovative services as well as a compelling consumer experience that differentiates service providers from their competition. More

Sponsored by:

With Guest Speaker from:
Stratecast

Unlock Partner Potential – Creative Strategies for Partner Relationship Management
Thursday, September 18, 2008 - 10:00am Eastern Time - Duration: 1 Hour

It is becoming increasingly necessary for service providers to accelerate their growth by developing strong partnership capabilities through effective and efficient Partner Relationship Management while keeping existing services up and running. This Webinar examines innovative ways for service providers to leverage existing relationships and develop new partner models to maximize revenues and provides an overview of the key market drivers, challenges and opportunities in doing so.

Sponsored by:

With Guest Speaker from:
Telefonica

Network Performance Measurement: A Key Step Toward Operational Excellence Wednesday, September 24, 2008 - 11:00am Eastern Time - Duration: 1 Hour
Are you looking to improve the quality of the services your business provides yet at the same time get more efficient so as to obtain higher yields? Would you like to know the best practices for ensuring your network infrastructure runs optimally and delivers the range of services your customers depend on? If the answer is yes, attend this Webinar. More

Technical Webinar
Sponsored by:

With Guest Speaker from:
Frost & Sullivan

Web Self-Service: Meeting the Demand for Better Customer Experience Thursday, September 25, 2008 - 10:00am Eastern Time - Duration: 1 Hour
It is a commonly held belief that web self-service portals have not lived up to their potential as a cost-savings mechanism for businesses looking to provide alternative forms of customer service. However, new research confirms that web self-service has moved beyond simple cost and is now a critical element of the customer experience for B2C and B2B customer segments. More

Sponsored by:

End To End Approach to Service Quality and SLA Management Thursday, October 9, 2008 - 11:00am Eastern Time - Duration: 1 Hour
Quality expectations of customers are increasing, thus acting as catalyst for changes in service providers’ business models and their approach to overall service quality management. Introduction of SDP and Service Delivery Framework has increased flexibility for easily creating and co-provisioning services, resulting in a more complex end-to-end business case for delivering services. More

Sponsored by:

October 16

Sponsored by:

October 23, 30

Look for more details coming soon...

Sponsorship Opportunities

Webcasts are sponsored by TM Forum Member companies in exchange for marketing exposure to our highly targeted audience. Please read some of our sponsors' testimonials.

NEW! Audio Podcasts are now included as part of the Webinar package or stand-alone sponsorships. This powerful tool will extend the reach of your message and get it in front of the audience most interested in what your company has to offer.

Based on the tremendous response to the original Webinar program we are now offering three types of Webinars (outlined above) as well as Podcasts all providing prime opportunities to showcase your company's solutions to specific industry issues.
/images/arrow_single_blue.gif More

Latest Podcasts

Industry Debate: Tackling the Challenges of Product Management Adoption in the Telco World

Next Generation Order Orchestration: Dream or Future Reality?

Data Interoperability to Fulfill the Promise of SOA

On-Demand Webcasts

Sponsored by: With Guest Speaker from: Forrester	Enhancing IT Agility — Verizon’s Innovative Application Portfolio Management Thursday, July 17, 2008 - 11:00am Eastern Time - Duration: 1 Hour
	All major corporations, especially communications providers, must deal with a large number of overlapping, disparate IT applications accumulated or acquired over the years. This ragtag portfolio of applications can hinder business agility, especially when they contain common or redundant customer and product information. Without a clear, detailed understanding of your application portfolio, it is difficult to know what actions to take, what dependencies exist, where the strengths and weaknesses lie from both business and technology perspectives, and how closely these applications align with business strategy and product/service strategy. More

Sponsored by:	What is NGOSS and What Can It Do for You?
	Recorded: Thursday, June 12, 2008 NGOSS is the industry’s only true standard for development and deployment of easy to integrate, flexible, easy to manage OSS/BSS components. NGOSS defines for Service Providers and their suppliers a comprehensive, integrated framework for developing, procuring and deploying operational and business support systems and software. More

Sponsored by:	Data Interoperability to Fulfill the Promise of SOA Recorded: Tuesday, June 10, 2008
	SOA relies on standards. To fulfill the promise of SOA, you need data interoperability. It stands to reason then that there need to be standards for data interoperability. John Wilmes, Chief Technical Architect, Communications Sector, Progress Software, shares the good news that the standards are here, and they're ready for prime time. More

Sponsored by:

With Guest Speaker from:
CEON

Capturing Customer Value: Optimizing Offer Management

Recorded: Thursday, May 8, 2008

With competition for consumer spending emerging in virtually every customer segment, service providers need to understand how to increase their “wallet share” (average revenue per user) for their most valued customers. One important aspect of growing ARPU is the ability to offer the right products or service bundles to the right customers, at the right time, under the right conditions. This session will explore how service providers can approach this strategy to drive revenue and customer loyalty.
More

Sponsored by:

Featuring a Case Study by: Comcast

Comcast Revolutionizes SNMP analysis

Recorded: Thursday, May 1, 2008

This webinar will feature a case study involving the use of a breakthrough database architecture that was designed for telecommunications companies trying to capture and analyze large volumes of SNMP data.
More

Sponsored by: With Guest Speaker from: LTC	Centralization - The Key to Effective Product Management Recorded: Thursday, April 24, 2008	Also Available:
	When communications services were few on the ground and evolved slowly it was okay to have a manual approach to product management. But in today’s brutally competitive market, with new products rolling out frequently plus bundles and options changing daily, product management has to move into the 21st century. More

Sponsored by:

What’s New with the TM Forum Information Framework (the SID)?

Recorded: Thursday, April 17, 2008

The Information Framework, commonly referred to as the SID, is an essential part of NGOSS. The past year has seen an extraordinary increase in interest and adoption. In fact, 80% of communication service providers (CSPs) surveyed are either using or planning to use the SID in integration projects. It is crucial for CSPs and the vendors who serve them to stay current with new developments in this common model, and to understand how it is being used in practical ways to improve the introduction and delivery of new products and services, reduce operational expenses and improve customer service.
More