The summit looks at the all important aspects of charging for and gathering revenue for the new generation of services. Billing and revenue management is an integral and vital part of the customer experience. The processes that belong to billing provide a unique opportunity for collection of vital data on customers. If that data is used wisely it can enable service providers to leap frog the competition in the quality, timeliness and relevance of the services they offer
In parallel with this the summit will examine how the customer experience becomes a foundation to a successful and profitable service covering the entire spectrum from how customer experience can be defined through to how services can be assured.
|
| Hot Topics |
 Harness the Power of Your Data - research results and case studies
Susan McNeice,
Global Program Manager, OSS/BSS Global Competitive Strategies, Stratecast
&
 Bill Zimmer,
Communications, Media & Entertainment (CME) Solutions Portfolio Manager, Hewlett-Packard |
| Training |
 18 Courses led by industry experts TM Forum Training offers something for everyone, including:
Reserve your space now and become the champion of your company’s projects.
|
| Forumville |
|
Visit Forumville and experience the world of TM Forum, including real-world member case studies, implementable Prosspero certified solutions and live Catalyst project demonstrations.
Plus don’t miss:
|
|
|
| Featured Speakers |
 Fariborz (Fari) Ebrahim
Senior VP & CIO (VSO)
Verizon Communications |
 Charles Hutton
Customer Care
Cricket Communications |
|
|
|