|
Our theme brings out the need for services to be continually evolving to meet the growing demand for communications services. This presents challenges in transitioning from emerging growth markets into mature saturated markets with high penetration levels. This is further compounded by the evolving face of the new emerging competitors from the Internet space (Google, Microsoft, Apple etc) means that being “first to market” with new offerings becomes a competitive edge to capture customers. The demand for these services, especially mobile and wireless, will be enormous but marks a new era for the service providers to be able to seize this opportunity.
In many cases these services will need to adopt new revenue models unique to the region. In the more developed and mature markets the subscriber has become more and more demanding for better quality services and access to a new range of digital media services – mirroring the demand that can be seen across Europe and North America. Indeed some the more revolutionary mobile services have originated in Asia. This event is aimed at service providers from across the region and the suppliers and integrators that support them in the management of the services they deliver.
TM Forum’s aim is to feature a mix of visionary talks from industry experts coupled with case studies from those that have succeeded in innovating new opportunities in competitive markets.
Based on the feedback from our Advisory Council for the event we are looking for submissions in the following key areas:
- Service innovation and maintaining the competitive edge in established markets – how to bring new services to market faster, meeting the customer demand and differentiating from new entrant competitors in the new “Internet age”
- Technology Transformation and Technology ROI – the role of new and emerging technologies and assessing the business value of these new technologies
- Business Transformation Strategies, Processes, Partnerships and the New Value Chain – how service providers are transforming their business to support new business goals, eliminate costs and to take a key role in the new business value chains
- Service Delivery Frameworks, Platforms and Standards – techniques and architectures for rapid yet standardised service roll out
- NGOSS Case Studies and Best Practice for Operational Excellence – examples of where the TM Forum’s NGOSS approach has delivered key operational and business benefits
- Building the total Customer Experience Lifecycle (including managing service quality) – how a customer centric approach from first point of contact through to customer care and billing can optimize the Customer Experience and minimize churn
- Maximizing and Securing the Revenue Streams – focus on best practice for next generation billing, revenue management and revenue assurance
- Managing multiple end user devices including home and mobility applications – providing a universal service adaptable to a diversity of customer devices and handsets across a range of residential and business applications.
- Focus on mobility services and wireless technologies – how to respond to the management challenges of an increasingly mobile world using emerging wireless technologies
- Delivering and managing content and entertainment based services (including IPTV) – addressing the challenges in delivering new content based services including video
|