Company: Revenue Protect Limited, Cable & Wireless
Name of author(s): Eric Priezkalns, Lee Scargall
Contact for further information: Eric Priezkalns
Applicable TM Forum work: Revenue Assurance
Handbook Summary: When rolling out a global revenue assurance program across all thirty-three operating units in its international business, Cable & Wireless was faced with an enormous challenge: how to construct a reporting framework that would consistently capture the scale and significance of every leakage that occurred in every different kind of business model, whilst also identifying the gaps in knowledge? The solution was to adopt the TM Forum’s inventory of leakage points, adapted to their needs by Revenue Protect. C&W was able to rapidly deploy a fair and comprehensive reporting framework by constructing both tools and processes based around this inventory.
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